Technology

The Cutting Edge of Technology

PEM solutions from Revuze leverage cutting-edge technology to deliver highly-actionable customer experience insights from unstructured customer feedback. Leveraging our expertise in big data, machine learning, NLP (natural language processing) and sentiment analysis – we’ve created technology that knows exactly what your customers mean when they’re talking about your products.

Technology

The Cutting Edge of Technology

PEM solutions from Revuze leverage cutting-edge technology to deliver highly-actionable customer experience insights from unstructured customer feedback. Leveraging our expertise in big data, machine learning, NLP (natural language processing) and sentiment analysis – we’ve created technology that knows exactly what your customers mean when they’re talking about your products.

Technology
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Meaning Sensitive

Our meaning-sensitive technology masters contextual understanding and cracks even the most misleading ambiguities. Featuring outstanding accuracy and performance even in the face of extensive data from multiple sources, Revuze recognizes multiple ways of referring to the same thing and identifies the right sentiment even in seemingly non-sentiment sentences.

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Contextual Intelligence

Revuze contextual intelligence understands topics and sentiment, regardless of the actual words customers use. With no manual keyword definition, Revuze automatically categorizes, identifies, and extracts trends and topics in unstructured data – understanding context with exceptionally high precision and delivering truly actionable business insights.

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Sentiment Analysis

Revuze sentiment analysis combines the power of computational linguistics, text analysis, and natural language processing to clarify subjectivity in customer perceptions. We filter customer attitude, recognizing contextual polarity and interpolating judgement, affective state, and intended emotional communication to create easy-to-understand and usable analysis.

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Machine Learning

Revuze’ adaptive machine learning algorithms learn new product categories – automatically and independently building a unique taxonomy for each. Our algorithms are recreated each time anew, as our technology teaches itself about the world of your products and maximizes the value of the insights we provide.