Product

Analyst in a Box

Your offering is defined both by its substance and what people think of it. Revuze uncovers what your customers really think about your products, services, and the purchase experience.

24/7/365, Revuze scours multiple and diverse data sources, using advanced text analytics to tap into true customer sentiment. It really is like having a dedicated product experience analyst – in a box.

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Analyst in a Box

Your offering is defined both by its substance and what people think of it. Revuze uncovers what your customers really think about your products, services, and the purchase experience.

24/7/365, Revuze scours multiple and diverse data sources, using advanced text analytics to tap into true customer sentiment. It really is like having a dedicated product experience analyst – in a box.

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Multiple Data Sources

Wherever your customers are sharing their thoughts, Revuze is there. Custom-defined on setup, Revuze monitors a comprehensive selection of internal and external channels, including:
Internal – surveys, emails, transcripts or text notes of call center sessions, and more
External – reviews from multiple onmline sources and all major social media outlets
The result: a clearer, more accurate gauge of the specific issues concerning your customers.

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Multilingual

In a global marketplace, customers talk about your product or service in multiple languages. That’s why Revuze is completely language-agnostic – offering the same accuracy and automation in any language.

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Hands Off

Revuze lets your customers define the conversation – delivering the market’s most intelligent and hands-off topic identification and keyword extraction. With no predefinition of keywords or metrics, Revuze automatically identifies the most relevant keywords, phrases, queries, discussion topics and more.

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Any Product, Any Service, Any Source

Designed for flexibility, Revuze enables you to define which product or service to analyze – including those of your competitors – and which sources to draw on. This lets you create a custom snapshot of customer sentiment based on the parameters most important to your company.

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Deep Dive into Product Metrics

Customer conversations can cover multiple aspects of your product or service. Scanning actual feedback, Revuze automatically discovers as many as 50 product metrics, generating extensive lists of product discussion topics. We accurately analyze specific customer product experiences, filtering meaningful discussion topics even from extremely long statements and delivering detailed product perception insights.

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Incredible Accuracy

Revuze offers high accuracy and analysis speed even when handling the extensive amounts of data on popular public sources. Our contextual auto-learning engine is objective and non-biased, and is not fooled by misleading data. Our adaptive machine learning algorithms identify sentiment even in seemingly non-sentiment sentences.
Our meaning-sensitive technology redefines topic identification and keyword extraction. Mastering contextual understanding, Revuze automatically refines data dictionaries to your product and audience – because what fits other products doesn’t always fit yours.