Product Experience Management

What is Product
Experience Management?

Product Experience Management (PEM) is a new paradigm that fundamentally changes the way companies like yours measure customer perception of the holistic product and service experience.

Today, customer opinions circulate in many types of unstructured text. But the sheer volume of data makes it challenging to identify relevant feedback, and complex to draw actionable inferences.

What is Product
Experience Management?

Product Experience Management (PEM) is a new paradigm that fundamentally changes the way companies like yours measure customer perception of the holistic product and service experience.

Today, customer opinions circulate in many types of unstructured text. But the sheer volume of data makes it challenging to identify relevant feedback, and complex to draw actionable inferences.

PEM solutions

from Revuze revolutionize the way companies analyze customer feedback – revealing what consumers truly think about their entire experience with your products or services.

Our technology sifts through massive amounts of unstructured customer feedback from internal and external sources – including social media, product reviews, community interactions, call centers, and surveys. We automatically identify, interpret, categorize and analyze what customers are saying about your products. Then, we deliver highly-structured and granular product perception insights through our intuitive, easy-to-understand web-based dashboard.



PEM solutions

from Revuze revolutionize the way companies analyze customer feedback – revealing what consumers truly think about their entire experience with your products or services.

Our technology sifts through massive amounts of unstructured customer feedback from internal and external sources – including social media, product reviews, community interactions, call centers, and surveys. We automatically identify, interpret, categorize and analyze what customers are saying about your products. Then, we deliver highly-structured and granular product perception insights through our intuitive, easy-to-understand web-based dashboard.



How is PEM Different?

PEM is a completely new paradigm that delivers an automatically-generated, laser-focused perspective on specific aspects of your product or service.

Revuze provides highly-accurate and valuable insights about the shopping experience, buying criteria, customer satisfaction and product performance that traditional tools simply cannot deliver.

Without labor-intensive human setup, fine-tuning, contextualization, and analysis – PEM helps you figure out what specific questions, in what exact categories, you should be asking. Then we take you on a deep dive into the specific product metrics that answer them, and the custom-tailored industry benchmarks that explain their context.

How is PEM Different?

PEM is a completely new paradigm that delivers an automatically-generated, laser-focused perspective on specific aspects of your product or service.

Revuze provides highly-accurate and valuable insights about the shopping experience, buying criteria, customer satisfaction and product performance that traditional tools simply cannot deliver.

Without labor-intensive human setup, fine-tuning, contextualization, and analysis – PEM helps you figure out what specific questions, in what exact categories, you should be asking. Then we take you on a deep dive into the specific product metrics that answer them, and the custom-tailored industry benchmarks that explain their context.

Deep Dive into Your Product Metrics

Revuze discovers as many as 50 product metrics based on actual customer feedback. We generate the largest lists of product discussion topics to deliver extremely detailed product perception insights. We accurately analyze specific customer product experiences, filtering meaningful discussion topics even from extremely long statements.

Revuze redefines topic identification and keyword extraction. Our meaning-sensitive technology masters contextual understanding, automatically refining data dictionaries to your product and audience – because what fits other products doesn’t always fit yours.

Revuze discovers as many as 50 product metrics based on actual customer feedback. We generate the largest lists of product discussion topics to deliver extremely detailed product perception insights. We accurately analyze specific customer product experiences, filtering meaningful discussion topics even from extremely long statements.

Revuze redefines topic identification and keyword extraction. Our meaning-sensitive technology masters contextual understanding, automatically refining data dictionaries to your product and audience – because what fits other products doesn’t always fit yours.

Who Needs PEM Solutions?

Customer ExperienceMarketingProduct DevelopmentBusiness IntelligenceExecutivesCustomer ServiceQA
PEM replaces legacy CEM solutions, providing automatically-generated deep product experience insights – faster, more accurately, and more cost-effectively.
PEM enables marketers to define product positioning and marketing strategy based on actual market feedback – on their products and their competitors’. Now, marketing can measure, in near real-time, user reaction to new and existing features or functionality – gaining unprecedented insights into actual product differentiators, and markedly enhancing brand health tracking.
Aggregate insights from actual customer feedback help product development better focus the roadmap. Which features worked well, and were received well? Which need improvement? PEM enables instant validation of feature wishlists – helping shorten development cycles and enhance new feature adoption.
Complementing existing customer insight solutions, PEM solutions provide granular and invaluable insights from publically-available sources into both your products and your competitors’.
PEM delivers a new, high-level perspective on customer opinion, providing up-to-date answers to key aspects of product performance. What are customers actually saying, and how do your products actually stack up in the market? Is your roadmap in-line with market expectations? What aspects of your company and products are perceived as working, and not working, and how do these affect your brand[SDG3] ?
With a deeper understanding of actual customer issues provided by PEM, customer service can better focus its efforts to meet customer expectations. Moreover, by raising the visibility of internal and external customer feedback, PEM enables customer service to drive product changes.
PEM enables QA professionals to validate testing results in real-world conditions, and better define future quality assurance efforts.

Who Needs PEM Solutions?

Customer ExperienceMarketingProduct DevelopmentBusiness IntelligenceExecutivesCustomer ServiceQA
PEM replaces legacy CEM solutions, providing automatically-generated deep product experience insights – faster, more accurately, and more cost-effectively.
PEM enables marketers to define product positioning and marketing strategy based on actual market feedback – on their products and their competitors’. Now, marketing can measure, in near real-time, user reaction to new and existing features or functionality – gaining unprecedented insights into actual product differentiators, and markedly enhancing brand health tracking.
Aggregate insights from actual customer feedback help product development better focus the roadmap. Which features worked well, and were received well? Which need improvement? PEM enables instant validation of feature wishlists – helping shorten development cycles and enhance new feature adoption.
Complementing existing customer insight solutions, PEM solutions provide granular and invaluable insights from publically-available sources into both your products and your competitors’.
PEM delivers a new, high-level perspective on customer opinion, providing up-to-date answers to key aspects of product performance. What are customers actually saying, and how do your products actually stack up in the market? Is your roadmap in-line with market expectations? What aspects of your company and products are perceived as working, and not working, and how do these affect your brand[SDG3] ?
With a deeper understanding of actual customer issues provided by PEM, customer service can better focus its efforts to meet customer expectations. Moreover, by raising the visibility of internal and external customer feedback, PEM enables customer service to drive product changes.
PEM enables QA professionals to validate testing results in real-world conditions, and better define future quality assurance efforts.